Servicing your Beachcomber Hot Tub since 1983!
Hot Tub Service
To book a Beachcomber service request:
call (780) 448.9815 or
At Beachcomber Hot Tubs & Patio we know Hot Tubs. With over 38 years of experience in the hot tub industry, we know what it takes to provide the utmost quality in service and customer satisfaction. With our team of highly skilled and professionally trained technicians, we assure that we'll remedy any issues that may arise in the life of your hot tub. Providing the epitome of service excellence, efficiency, and affordability. That's our promise!
Our Service Rates
All Beachcomber service calls are rated at $125 per hour. Other brand units are rated at $135 per hour. No hidden fees or charges.
NOTE: All service calls start at a minimum of one hour. Parts and applicable out-of-town mileage charges are not included in the hourly service rate. In-shop service rates are $85 per hour.
Hot Tub Service Packages
* Additional charges for Swim Spas may apply
NOTE: Service rates are for Edmonton and the immediate surrounding area (within 40kms). Out of town customers will be subject to mileage charges per visit. Contact us for more details.
Service packages do not include water care products, however, our Technicians can bring supplies out to you during their visit.
If a technician detects a service issue that requires immediate attention, you will be contacted to provide authorization to complete the necessary repairs. Any additional service repairs will be subject to the standard hourly rate and cost of applicable parts.
What are your rates?
Beachcomber has a NEW base hourly rate of $125 per hour for all Beachcomber units. Non-Beachcomber units will be rated at $135 per hour. There is a minimum 1-hour charge for each service call. After one hour, we charge in 15-minute increments if your service call exceeds the initial first hour.
Where do you service?
We service Edmonton and surrounding areas including; Sherwood Park, St. Albert, Leduc, Beaumont, Devon, Fort Saskatchewan, Morinville, Spruce Grove, Stony Plain, Sturgeon County, Parkland County and more. Note: Locations outside a 40 Kilometer radius from the center of Edmonton may be subject to mileage charges.
What is the average service call timeline?
Most service calls can be performed within the first hour. If the call is going to exceed the first hour or is a larger job than anticipated, the technician will inform you at the time of the service call.
When will the technician arrive?
We will give you a morning or afternoon window at the time of your call, but due to the unforeseen circumstances of some service calls, we may not be able to give you an exact timeframe. Our technicians will call you approximately 30 minutes prior to arriving on site.
Imperfect Weather Conditions?
Beachcomber technicians work regardless of any difficult/imperfect weather conditions. The only issues that may arise are when conditions are too cold to perform any necessary service repairs. In these cases, we will postpone your service call or request that we move your unit to our shop for any extensive repairs. (Applicable moving charges may apply.)