Now more than ever, online customer reviews are an important way to evaluate a company's products and services. Here at Beachcomber Hot Tubs & Patio, we strive to provide the very best possible customer service and exceptional quality products for all of our customers.
Below, we have included a number of customer reviews pulled directly from Google. You can scroll through the reviews on our website or surf on over to Google and check us out there.
Google Reviews of Beachcomber Hot Tubs & Patio
Knowledgeable staff with amazing service!
- Robert LeBlanc
We love our Beachcomber, we purchased a 720 anniversary edition and couldn't be more happy! Has all the bells and whistles. The wait was a little longer than expected (Darn Covid) but it was definitely worth the wait. All our questions were answered from the moment we walked in the door! Very informative sales people, especially Cindy, she kept us informed evey step of the way. She gave us all the info on all the different tubs, who to contact for electrical, and once the hot tub was delivered she gave us very detailed, in person instruction on how to operate and balance our water which was a nice touch. Couldn't recommend a better place to buy a hot tub. Thanks Cindy!
- Chad Pennell
We purchased a hot tub summer 2021 and have been coming to this location for all our product purchases. Staff are friendly and helpful.
- Maggie Lamigo
The staff has been polite, helpful and knowledgeable throughout our experience. I have asked many questions and always gotten timely and accurate answers. I would highly recommend Beachcomber to anyone.
- Lisa Sharun
Bought our first hot tub at the Sherwood Park location! Cindy was excellent. Very informative without being pushy. We had lots of questions about various hot tubs and what was needed to install our new hot tub in our new house build coming up over the next half year. She made sure to keep us updated throughout our build and when best to purchase. And even managed to get us a hot tub sooner than expected! We've had our hot tub for just over a month now and are loving it :)
- Samantha Wong
First time hot tub owners and so thankful for the expertise of Beachcomber staff! We come in often for water samples and tips!
- Chelsey Smith
Absolutely love our Hybrid 360! Look forward to using our spa every day.
- Susan McWhinnie
Thanks Jason for helping us purchase our 1st ever Hot Tub, Jason you were so helpful. We can't wait for the Hot Tub to arrive any day now!
- Robert and Julie Schiltroth
Very happy with our new tub, the service from Kelly and the staff at the Sherwood Park store was excellent!
- Mike Taylor
Just wanted to send a thank you for the appreciation event last evening! It was a super event with delicious food . We were surprised and delighted to learn so much more about our newer hot tub. Again thank you!
- Jillian and Brad Barber
Always wanted a hot tub. Decided to get one from Beachcomber. Outstanding service, delivery team went above and beyond. I'm in the tub every day with no regrets. Highly recommend!
The staff was easy to contact about anything. They were very knowledgeable on the product and helpful. At no time did I feel pressured into any purchase. They have a very good product at a fair price. I would highly recommend them.
- Sean Helstein
We are loving our Beachcomber hot tub. Purchased during the pandemic, the staff was a pleasure to deal with and the guys that set it up were friendly, efficient and professional. It's great for entertaining, but also just the family to have somewhere to hang out and relax.
- Mikaul Maygard
The only downside to our hot tub experience was the wait, but the wait was worth it. Between COVID, strikes, and floods, our hot tub that we ordered in May 2021, we finally got our hot tub in April 2022. We purchased a beachcomber 590 hybrid hot tub. I am usually quite cold all the time, especially when I go to bed. Now I hope in the hot tub right before bed and I am not only toasty warm but my aches and pain just float away. The Mineraluxe system is easy to use and any issues we might have had beachcomber helped resolve it right away! Can't wait to spend more relaxing evenings in our Beachcomber hot tub.
- Keltie Elder
- John Addison
We have Lisa come and do some service/warranty work today on our tub today and she went above and beyond! She was so helpful and knowledgeable!!!
- Pokémon Go
We had a long wait for our tub but it was well worth it. Purchased ours from Kelly and he was really helpful answering questions and always got back to us promptly.
Delivery was great as well. Dale and his assistant were able to fit it down the side of our house and helped me with set up information as well.
These folks are great to deal with and we are really happy with our Beachcomber hot tub.
- Phil Graber
Smooth purchase, professional staff who know what they're talking about. Delivered in August 2021 and have been using our tub daily (right through the winter) ever since. LOVE IT!!!
- BMS Mid
Was there for hot tub supplies and was blown away by there selection of back yard furniture and such
- Kayne Drewes
I walked into the Beachcomber in Sherwood Park yesterday and was almost in tears as I shared with each worker that because I missed coming in for the past two months, my water was horrible and I needed help right away.
I was given amazing help from one of the Sales Associates named Jeri.
She gave meet excellent advice about taking my filter out and what chemical needed to go in right away.
Jeri kindly let me know about the importance of draining my hot tub, washing it and the process it will need to go through tonight before it is used later in the week.
I plan on using and having my hot tub for a long time and I really appreciate all the help I have been given by Jeri so this can be possible!!!
This truly will be “outdoor living at its best” for my family thanks to her guidance!!😊😊
- Sonia Mireau
Convenient and always well stock. Friendly staff
- Patrick Brandle
This place helped our family find the best hot tub to fit out large family! Money well spent, thank you!
- Jason McCallum
- Gwen Erdmann
Amazing hot tub experience! The Sherwood park location is so friendly and knowledgeable!
- Sheena Jordan
Great place!! I love it. ❤️
- Greys Echeverria
Best price I could shop on hot tubs in Edmonton so far. And the service was the best specially Brett. He answered all my questions and helped me setting up my hot tub.
- Rogelio Almonia
Bought a beachcomber hot tub 4 years ago. We enjoy the hot tub so much. Recently we had a service issue with our hot tub and Beachcomber has gone above and beyond to help fix the issue of our hot tub that is still under warranty. It’s great to know beachcomber stands behind their product. Lisa the service person was BEYOND amazing on such a cold windy day….AMAZING!!!! I recommend anyone to purchase their hot tub from beachcomber!
- Jody Fehr
I purchased a LEEP hot tub in the fall (Pandemic delays.) Melissa, my sales agent, kept me updated of production and delivery. It was delivered in the timeline discussed. I live in the country, and the terrain is a bit challenging, yet the delivery was seamless. I paid a water company to deliver "city" water, as well water is not recommended. I had a few issues (MY electrical) and the staff were able to pinpoint the issue for my electrician to correct (turns out my breaker was faulty, but the technician was able to see there was not enough power supply.) The "start-up" was easy and they provide a cheat sheet to make it easy. I would recommend Beachcombers (and Melissa) for your hot tub needs! AHHHHH!
- Geoffrey Campbell
I purchased my Leep hot tub from Melissa last year & had it delivered a week ago due to delays with the pandemic. Melissa always kept me up to date on delivery & was able to arrange delivery around my busy schedule.
After delivery Melissa arrived to explain how to maintain the tub & answer any questions I had.
I have considered buying a hot tub for many years & truly have Melissa to thank! She is awesome to deal with & provides a high level of customer service with no pressure!! She was always available to answer questions & always had my best interest at heart.
Melissa is the reason I finally decided to buy a hot tub & I would definitely recommend her to anyone!!
- Wendy Hennig
We received our hot tub in December of 2021. Melissa was our salesperson and was always polite and kept us up to date with the delivery and the pandemic distribution delays.
Not the best time of the year to have it installed. We were a little concerned about the filling and the freezing conditions outside. Melissa assured us that there would be no issues and they would be there to guide us through it. The installers were quick and efficient and did a good job.
She has general knowledge about all aspects of the hot tub and was very informative. I would highly recommend purchasing a hot tub from beachcomber. Thank you, Melissa.
- Steve Schrey
"Very happy with the support I have received and we don’t even have the tub yet. Jeri is always willing to answer any question through the process and has told us they are always willing to help after the tub comes."
- TJ Stewart
"Great experience, Jeri has been a pleasure and very helpful helping us navigate through our first hot tub! Thanks Jeri and Beachcomber for everything."
- Debbie and Mike Kawulok
"Great place, good selection of hot tubs and the parts needed for them. Helpful staff would definitely recommend."
- Chris Lang
"Thank you Beachcomber and Melissa for all your support through out the whole process of our Hot Tub purchase and set-up! So grateful for your outstanding customer service! Nicole & John"
- Nicole Warry
"We purchased a 4-person, round, "Leep" hot tub from Melissa this September and we love it! After being on a waiting list for a while, Melissa called us out of the blue in August to let us know one had come available, and if we wanted to hold it. Even though we were out of town, she sent us pictures/videos of it to ensure it was the right fit for us. Later, she did a fantastic job at coordinating delivery around our schedule and being available for questions throughout the journey. When it was finally delivered and installed she came to us on a Saturday (!!!) with a bottle of sparkling wine (!!!!) to walk us through how to use it and maintain it. We've owned hot tubs from Beachcomber in the past, but she further explained to us why we had certain surprises in previous models and how to avoid those issues with proper maintenance and care.
Melissa is truly the reason we went with Beachcomber, and during a time when there are challenges with supply chain, health and safety concerns, staffing levels, she really shines as a positive, and uplifting personality who just *gets* great customer experience. The hot tub is the perfect addition to our backyard oasis and thanks to Melissa's guidance will be well used and maintained for year"
- Violette H
"Awesome service, love the tub!"
- Daniel Carter
"The knowledge and professionalism given to us by Cindy was more than we could ask for. Went above and beyond to meet up with us on a date/time that fit our schedule. Highly recommend this location and staff"
- Shannon Rodgers
"Great company, reliable product. Definitely would recommend them to my friends ( in fact we have several times)"
- Wife's Hubby
"Good, knowledgeable service. Happy to be getting a hot tub!"
- Laurel Hawkswell
"We purchased 4 umbrellas for the patio at St. Albert Botanic Park. Jeri was very helpful in our decision on size, fabric, colour etc."
- St. Albert Botanic Park
"We dealt with Gary Crow from Beachcomber hot tubs regarding our new hot tub. We bought and met him at the Costco road show. Gary was professional, very knowledgeable and friendly. We had many questions for him which he answered. We received our hot tub in the four month wait we were told and was delivered when they said in a professional and friendly way. The delivery guys knew what they were doing and made sure we were happy with its placement etc before they left. Gary came the next day. It actually was his day off but he came out to Beaumont anyway. He slowly showed us everything and made sure he answered all our questions. He didn’t leave until we were comfortable with the hot tub process. We were happy with Gary and would work with him again. Dino and Tammy"
"Very happy with our purchase and the service we received from Melissa. We had a small warranty issue with the piece and she was able to take care of it right away. Would highly recommend both the products and service."
- Mike Stuart
"Cindy Dyrland was the Sherwood Park sales associate who helped us buy our outdoor patio furniture. She was very patient and took the time to help us get what we wanted. It was nice that they had stock and we were able to arrange delivery relatively quickly. We are very happy with the furniture and would shop at Beachcomber again."
- Tim Humbke
"We can’t say enough about our beachcomber hot tub that we finally have installed :) So worth the wait. The delivery team was amazing and although we bought our hot tub from the west end location from our fabulous sales woman Jeri, she and the Sherwood Park team have been so wonderful and supportive with everything we’ve needed for our new spa. Thank you so much Beachcomber team!! We LOVE it!!!"
- Kevin Douglas
"*** update: We received our tub, and even with the current wait times we couldn’t be happier. Delivery and set up was super efficient and felt very supported. Jeri even called on her day off to make sure that I had everything I needed. Can’t say enough great things about the service or product! With not being able to travel and being stuck at home, we decided to purchase a hot tub! Our friends referred us to Beachcomber after their positive experience. Jeri was very friendly and helpful - and even with limited in store stock due to everyone wanting a hot tub - we felt very taken care of and it was a fun and super easy time purchasing our hot tub! It’s so nice to know exactly what you are getting with no hidden costs, and with super friendly and knowledgeable staff! Thanks Jeri!"
- Heidi Van Steelandt
"Staff is friendly and knowledgeable. Was really quick & easy to order a tub. Delivery went perfect and the delivery men (Dale) were polite and professional. Cindy was available for all of our questions before delivery and after. Would 100% recommend."
- Chelsea Lambrecht
"Purchased many things from here and wanted to mention that of everything we got, I LOVE our patio furniture the most (we got it 3 years ago). It is holding up amazingly and is still so comfortable and beautiful!"
- Candace Gray
"We love our new Beachcomber Hot Tub and the great service that we have received from Warren and Lisa. Happy to recommend others."
- John K
“First of all, thanks so much for the great news about winning the Water Care Tote as part of the Contest - it’s greatly appreciated!
Secondly, thanks so much again to both you and Ryan for looking after us! You were right about Dale - we couldn’t believe the speed and efficiency of unloading the tub and getting it into place - I think it was under 15 minutes.
Mike and his guys have already come and gone and I’m sure glad we used their electrical services - great job and very professional!
The tub is filling and just waiting to hit the breaker!
It’s been a great last few days and Bev and I just want you to know we appreciate everything and look forward to using our tub for many years!
More pics to follow once we’re up and running."
- Rob & Bev
“I bought my hot tub from the West End location as well as some patio furniture. It is so nice to be able to go into the store and see a friendly face. With Covid happening and me no longer working I don't frequent the store as much as I used to. I emailed an order into Kelly not knowing he had changed locations. It was not a problem, I could have had it processed by the west end location but I choose to have Kelly process it and have my son pick it up. Turned out to be a extra bonus as I got to see my son also. Thank you Kelly for always being so helpful, always a pleasure to hear the smile in your voice.”
- Eleanor McAllsiter
“I bought my Beachcomber from the Sherwood Park location but get my water testing and products from the Southside. I love visiting this location because it's always a joy to work with Bianca. She's super friendly, knowledgeable, respectful and overall just really awesome to deal with. Thanks for being a rock star, Bianca! People like you keep customers coming back!”
- Bryan Zentner
“From the first time I acquired about a hot tub, Beachcomber has been absolutely terrific with install, service and questions on care. Definitely would recommend them. First class !”
- Denis Chornohus
“Beachcomber Sherwood Park is the place to buy your hot tub👍From the first day of our purchase two years ago we have had excellent service! Their staff is knowledgeable, courteous and always make sure your questions get answered….I enjoy the online seminars every couple of months too! Highly recommend!”
- Heather Petterson
“We love our new Beachcomber Hot Tub and the great service that we have received from Warren and Lisa. Happy to recommend others.”
- John K
“We LOVE our new Beachcomber hot tub!! Thanks to Melissa and the rest of the staff for their outstanding knowledge and service!”
“We dealt with Ryan Burke at this location and put a deposit on our tub back in September. Ryan is a very knowledgeable salesman and great to deal with! Unfortunately because of Covid, etc., we're still waiting. Within the last month, we've also been in contact with Warren, who's the GM for Beachcomber. Both Ryan and Warren have gone out of their way to treat us with the utmost respect and understanding of the situation, despite many things being beyond their control! Our tub is scheduled to arrive very soon. Warren has been telling us "it'll be worth the wait" and we're quite sure it will be!.”
- Rob Nehring
“The customer service at the South Side is always excellent with friendly staff. They let us know when the filter brite was back in stock and set a few aside for us until we could drop by to pick it up. We are saving our points to get a free cover hopefully by fall.”
- Dan Merkowsky
“Super awesome service. The delivery guy were amazing and the customer service couldn’t be better :)”
- Tania Chiasson
“We decided to make the decision to buy a hot tub! I did a lot of research and Beachcomber is top of the line. I called Beachcomber in Sherwood Park, Cindy had answered and she even stayed late on multiple occassions to fit my work schedule and made it very easy to learn and pick the right tub for us. I highly recommend Beachcomber and Cindy is a great person to reach out to and learn about what tub is best for you.”
- Abdel Elejel
“Kelly at Beachcomber has consistently provided prompt efficient service to our customers. He goes out of his way to accommodate their schedules when meeting them at the store to discuss what they are looking for. Beachcomber always have an amazing selection of product, and our clients always find the perfect thing to finish off their landscaping project. Thanks Kelly!”
- Kelly Bolstad
“Really great help, knowledgeable staff, and able to accommodate to buyer needs/circumstances. Went in, unsure about most things with a hot tub, 40 min later left after purchasing a hot tub.”
- William Salikin
“I had a hard time finding someone to move my hot tub, and Lisa was great at arranging mover's within the week I needed the job done..
The gentleman that did the move were fast and efficient. They had my hot tub moved from my old house to my new house all in 1 hour 😃”
- Ben Thompson
“A big thank you to Shawn and his team for the seamless purchase of our 570AE. From ordering to pick up, the helpful and knowledgeable staff made for a positive experience. Thanks again!”
- Chris Randt
"Went in to the 118ave Beachcomber Hot Tub showroom in Edmonton today knowing very little about hot tubs. We were greeted by Jeri and she could not have been more helpful and lovely to deal with. She had so much knowledge and was very helpful in our decision making process. We are very happy with the Hot Tub we ended up purchasing from Jeri and look forward to working with her to get our new Tub in our yard. If you are looking for a down to earth, no pressure sales approach who knows her stuff Jeri is your girl 😊”
- Kelly Douglas
“We love our hot tub! Melissa was amazing to work with. She kept us in mind and called us when an opportunity to get a tub presented itself. We bought our unicorn hot tub on a Friday and it was magically delivered the following Monday. She came to our house, in the country, and did a wet start. A wet start is when they show you step by step what chemicals to start out with in the hot tub and then she taught me what chemicals to use and when. The start up instructions and weekly instructions are fabulous but this customer service was top notch. They also have water testing on site so you are able to chemically balance your water. We have been in our hot tub multiple times a day, watching games or shows, coffee or beers. It has been a great source of entertainment and enjoyment for our family. Definitely go see Melissa!”
- Danielle T
“Brett has been awesome with his knowledge and making sure I’m happy with my purchase. The enamor hot tub is perfect for me. Thank you Beachcomber.”
- Garth Cassidy
“Tub we purchased has been wonderful! Service was incredible,
spectacular follow up and service from Brett. we are incredibly happy with our purchase!”
- Jodi Spode
“We spent time looking at several different manufacturers of hot tubs before going into the Beachcomber Edmonton store on 118th Avenue. We were greeted immediately by Melissa who was very friendly and helpful, answering any and all questions we had and allowing us space to look around and find the hot tub we wanted. Providing more information without making us feel pressured. She answered all our questions and when we left followed up with emails and videos that gave us the ability to look further into our purchase. The next weekend we went back and made sure to find her to buy our new Beachcomber Hot Tub from her. Can’t wait to get it set up and look forward to being a customer of the store for years to come.”
- Alison C
“I have a hot tub love it. A plug and play and oh the relief from arthritis. Luv! Best buy ever. You have to get one. Folks here are so friendly and helpful. Join the Beachcomber Family you won't be sorry.”
- Susan Roy
“The customer service here was great. I dealt with Brett. Communicating with him was efficient and pleasant. We didn't end up purchasing outdoor furniture from Beachcomber yet since they didn't have a set at our price point, but I will definitely go back to Brett in future for any hot tub or outdoor furniture purchases.”
- Carmen C
“We received our Hybrid4 model 530 yesterday from Beachcomber Hot Tubs in Sherwood Park. We were especially impressed with the quality of the hot tub, the customer service and thoroughness from Cindy who came to our home and walked us through everything first time owner's need to know about taking care of a tub. When she left we felt confident that we could take good care of our hot tub for many years to come. Thanks again Cindy.”
“With not being able to travel and being stuck at home, we decided to purchase a hot tub! Our friends referred us to Beachcomber after their positive experience. Jeri was very friendly and helpful - and even with limited in store stock due to everyone wanting a hot tub - we felt very taken care of and it was a fun and super easy time purchasing our hot tub! It’s so nice to know exactly what you are getting with no hidden costs, and with super friendly and knowledgeable staff! Thanks Jeri!”
-Heidi Van Steelandt
“Like many families being stuck at home meant the perfect time to invest in a hot tub. I have nothing but great things to say about Beachcomber. Michael was wonderful and got us an amazing price on our anniversary edition hot tub with all the options we wanted! Our hot tub was delivered on time and install went so smoothly! We have spent time in our hot tub everyday since we got it and couldn’t be happier! Looking forward to winter for once!”
- Kelsie Kelly
“Michael provided excellent pre-sales advice over the last 2 years at the Costco booth and in-store. The in-store team was always helpful with complimentary water sampling and advice for my summer intex pool long before purchasing a hot tub. The hot tub arrived 30 minutes early and was installed gently and professionally along with the cover lift system. I've only heard good things about the Beachcomber hot tub quality and a solid warranty to back them up.”
- Ryan Shippelt
“Great company to work with. Ryan took the time to help us find the hot tub that was right for our family. He didn’t rush or pressure us. He was patient, educated and honest. Once delivered Ryan came to our house and walked us through everything we needed to know. When he left we felt confident we could take care of our spa correctly. We love relaxing in our spa enjoying the summer nights. Highly recommend Beachcomber for all your hot tub needs. Thank you Ryan!”
- Tina Baldwin
“Very nice store, friendly customer service, Brett looked after us, very helpful”
- Miguel F
“Just got off the phone with Lisa in parts. She offered to personally drop off a part (on her way home from work) to the Beachcomber location nearest me so I wouldn't have to drive way across town to pick it up from their main branch. Is that service, or what! Bravo!”
- John Chase
“We love these guys. We have had them out to service out tub in the middle of a very cold snap. They offered us advice to keep the tub from freezing and made sure to get to us as quick as they could. They had everything they needed with them and had it fixed in short order. Recently we had issues again and they found us the part we needed and helped us getting running again.”
- D McCauley
“Corinne answered the phone and was amazing at hearing my concern about my hot tub and walked me through step by step for an easy fix. Thank-you for your patience, it avoided a service call and made a happy customer even happier, really pleased I bought a Beachcomber, the service is unreal!”
- Ryan Dutka
“Given the uncertainty of COVID-19, my wife and I decided to check out getting a hot tub. Beachcombers was by far the most professional store we visited, and they sold us on the quality of their hot tubs. Jeri was amazing, and helped us choose what we thought was the perfect tub, until we saw the 570 model with the bench seat that has the jets... we were sold. She worked hard to give us the best deal, and went out of her way to ensure we were happy. All throughout the process, she was easy to communicate with, kept us informed and was up front, so we felt confident we were getting the best deal possible.
Beachcombers has an amazing sale right now, which allowed us to become a part of their family, but the service we received from Jeri has honestly made us so happy we chose Beachcomber West End.”
- Steve Langer
“For your home entertainment they have you covered! From the relaxing hot tub to the patio set of your dreams! These locations have a good selection of BBQs and BBQ smokers .”
- Matt Jarratt
“Ordered something in and was kept in the loop regularly until it arrived. Great service. Would definitely recommend dealing with Brett (not just because of the name!)”
- Brett Baumback
“Great service, great people! We come here for all our hot tub chemicals and testing and they are wonderful to deal with, highly recommend coming here for your hot tub and pool needs!”
- Josh Zizek
“I have been to many patio and hot tubs stores and Beachcomber's service was by far the greatest. Michael was wonderful in helping me with all my options and was patient with my indecisive decision making abilities! I even asked opinions of all the staff there to help with color choices and everyone without hesitation assisted me! I highly recommend them!”
- Brieanne Chetek
“Nice place lots of nice tubs there”
- Heath Niles
“Brett helped us pick out our patio sofa, and showed patience as we were deciding. We had just been to Canadian Tire and Lowe's but didn't find anything we liked. The quality of the fabric and frame of the sofa is way above the quality at other places.”
- Mercedes Kruse
“They know what they service and sell. Once we bought our Hot Tub from them, we have not missed more than 2 days of not being in it since October. Even better in the snow and cold! Can't believe we did not do this sooner! Helpful staff for water care and tips post sale as well. So not a one and done customer service experience.”
- N Cameron
“My family has always wanted a hot tub and we have been shopping around the many Edmonton locations and choices for the past two years. I found that Beachcomber had the friendliest staff and the most welcoming showrooms around. The hot tubs are by far the most stylist around and are extremely efficient. The sales staff (Michael) was knowledgably, professional and personable... he answered every question and gave us a great price. Never did he "bash" the competition and showed us why we should consider Beachcomber hot tubs. On initial start up we had an issue with the breaker tripping constantly, Edmonton put me in contact with a tech (Luke) at the manufacturer plant in BC. He provided me with his cell number and walked me through everything to rule out that it was NOT the hot tub issue... turned out to be a faulty breaker in the spa box. We recently had friends over that own a newer Sun Ray... they have had three leaks so far and are truly disappointed. They wished the would have purchased a Beachcomber, stating it was way more comfortable. The customer appreciation days held by Beachcomber are an amazing way to welcome new owners. Thanks to the Beachcomber staff who made this purchase easy and relaxing. Cheers!!!”
- Don L
“Where do I begin. Glen and the team at Beachcomber have been amazing. Helpful, understanding, patient, accommodating, friendly, supportive, informative, and very kind. Glen knows his tubs like the back of his hand. He is informative and thorough. He was never once unwilling to show us ( for the third or more time) how the Jets work or answer the same question twice. Most of all they make buying a hot tub a positive experience. This company goes the extra mile in special cases where extra support is needed. If your thinking about purchasing a hot tub I would recommend stopping by Beachcomber first. You won't be disappointed !!! Thank you Beachcomber for all the ongoing support.
5 🌟 for sure.”
- Ashley Haak
“We picked out a patio dining set a few weeks ago and are extremely happy with it. The quality was definitely worth the price, delivery and set up was professional and great to deal with.”
- Micki Baydack
“Warren thank you so much for everything you and you team have done for Taeghen. We highly recommend this locally owned business to anyone looking for any type of spa/ endless pool for their back yard. It's truly a family environment the moment you walk in the door.”
- Ryan Brezovski
“We just moved in to our place that has a hot tub - Shawn the tech came out to service it and taught me exactly how to use it - what chemicals to put in, etc. He was on time, efficient, and answered all my questions. He was a pleasure to work with and would recommend Beachcomber to anyone.”
- Crystal Ursuliak
“The staff here were absolutely incredible. The atmosphere of the store makes you feel like you're on a vacation.”
- Angela M. Porisky
“Experienced staff. Positive experience. I'll go back for sure”
- Mike Tomlinson
“I cannot praise Beachcomber hot tubs, staff and service department any higher. Finally after 16 years we actually had to have our first service professional come out and repair our hot tub! 16 years and not a problem! How Good is that? We had a hush pump changed and now it's like new. All you people who think you're getting a better deal elsewhere, you're not. We use our hot tub daily, 12 months a year, rain snow or sun. Thanks to Val and Devon from service and all the staff at the 118th Ave Beachcomber. We love our Hot Tub....................”
- Rod D
“We absolutely love our Beachcomber Hot Tub. My wife and I were a bit intimidated by the process, but Glen took the time to explain everything and make sure we got exactly what we wanted.
The only complaint I have is that it takes about 6 weeks for them to build and ship your tub. But it was worth the wait.
- Kris Stepney
“If we could give a 6 star review we would. We bought our Beachcomber Hot Tub when we moved to our acreage 16 years ago. We use it daily and now that we have retired sometimes we use it twice a day. We have only had one minor problem which was handled the next day by a Beachcomber technician. We have been happy to recommended Beachcomber to friends and family who were contemplating purchasing a Hot Tub. We use Beachcomber for all our chemicals and have found the staff to be extremely helpful and friendly.”
- Sukie Houghton
“The best way to evaluate a business is not through the initial sale but how they deal with problems. We had some manufacturer issues and Cam came through for us. He did a great job and we are all good. Great job Cam. Thanks. I didn't give 5 stars because I didn't want it to seem like a fake post but they are worth 5 stars.”
- Brian Rose
“Couldn't ask for better customer service or a company more willing to go above and beyond!
We thought we did our research with other companies but now wish we would have just started at Beachcomber.
After buying patio furniture elsewhere (and having the well known company go out of business within a month of our purchase), Warren and his staff have gone above and beyond for us! From assisting us with warranty issues, to looking for the "missing pieces" to complete our set.
And hot tubs... We have been to EVERY hot tub retailer in Edmonton! Even had a deposit down elsewhere. But when it came to customer service, honesty, and reputation of the company, we went with Beachcomber! Yes, we lost our deposit with the other company, but with the peace of mind that Beachcomber has been around for over 30 years and they know how to treat their customers is worth it!”
- M Mick
"We bought our hot tub from Beachcombers eight years ago and have enjoyed it ever since. A quality product and excellent service at Beachcombers. The people at Beachcomber are friendly and well informed so they are always helpful. We just bought a patio set and expect to enjoy it for many years. This is a quality organization."
- Steve Bayus
"We purchased a hot tub from Beachcomber in 1999, still have it and it works great thanks to Beachcomber's help in the maintenance. Thanks to Gary and all the staff for their great customer service over the years."
- Illario Re
"Just a quick note . I am now in BC on my boat . I stopped to ask questions about hot tubs , I was met by Kelly on the floor . He had all the answers for all the questions that I asked . I put a down payment on a tub . Marnie and I returned to pick colors and received a delivery date . The unit was delivered on time . I was very impressed with the crew that was sent out . Dale did an excellent job and completed in a timely manner . This was important as I had already arranged for water to be delivered . Living out of town does make timing a very important factor . We have I joyed the tub and look forward to many years of relaxing time . Thank you to all you staff again."
- Gary & Marnie Schultz
“My husband and I bought the 720 Anniversary Edition and couldn't be happier with our hot tub and our experience with the staff at Beachcomber, specifically Glen. His knowledge and willingness to help was beyond our expectation - even referring us to an electrician who was very efficient and made the install quick and easy! Delivery guys at Beachcomber delivered on time and with a smile. Glen then came to our house and went through the start-up and maintenance of the tub, ensuring we were confident with the process (which was surprisingly easy!) and gladly answered any questions we had. We are extremely happy that we chose Beachcomber and would definitely recommend stopping here first when shopping for a hot tub. You won't be disappointed! We're looking forward to many years of relaxation thanks to the quality of this hot tub and to the wonderful staff at Beachcomber. Thank you for your excellent customer service and making this investment worthwhile!”
- Candice Kroker
“Purchased a Beachcomber hot tub over 6 years ago and it has worked flawlessly ever since purchase. Weekly upkeep and maintenance is minor (helps if you don't use well water if you live in the country!) and its ready to use whenever we want to. Tub is really well insulated so, even in the dead of winter, heating costs are not excessive and the tub is at set temperature. Would highly recommend Beachcomber to anyone considering a hot tub purchase”
- Carol Haley
“Great Hot Tubs! I just moved my 18 year old Beachcomer Hot Tub to the lake and bought another Beachcomer Hot Tub for home.
The service and fine delivery to detail was out standing. Corrine insured everything went smooth from the purchase to the delivery.
I would recommend a Beachcomer tub to anyone!”
- Lorne Passek
“We just purchased an outdoor patio sofa, chair table set on sale. Price was great and the service was excellent. We have been customers of this store for many years. Service has always been consistently good and while prices are a bit high on regular pricing, the quality has always been excellent”
- Dolores Buie
“Our Experience with Beachcomber has been excellent. All the staff is helpful and friendly. We mostly deal with Kelly and he is wonderful. He always answers our questions doesn't rush and explains everything very well. Kelly makes our time there enjoyable and it is a nice feeling to go into the store knowing he is there to help. We didn't know very much how to care for a hot tub and very lucky to have Kelly there to guide us though it. GREAT JOB Kelly.”
- Rhonda Kew
“Awesome customer service! WE would definitely purchase again from this company and location. After enjoying our LEEP 360 for 1.5yrs this spring we noticed a hairline crack in one of the seats (this is not common at all). Warren the General Sales Manager went above our expectations and replaced our whole tub with a brand new one. That level of service will keep us coming back and have us recommending Beachcomber to anyone interested. Thank you for an awesome customer service experience!”
- C Leece
“Right from the time we walked in the door, we felt welcomed and appreciated. The staff listened to our ideas and reasons for having a hot tub. Warren took his time to explain how the tubs are built for the Canadian climate. He showed us options and we were able to choose exactly what we wanted. He had suggestions for how to prepare our location so that we could take full advantage of all the tub had to offer. After ordering, communication was excellent. Any questions we asked by email were answered within a few hours, or less. When the tub arrived from the factory, we were provided with several schedule options for delivery. The delivery was smooth and the guys were patient with our requests for positioning of the tub. Unfortunately, we had some trouble priming the pump to get the hot tub started so we contacted service. Again the response was lightning fast and the service tech provided clear instructions for the situation. Then Sean, who was in the area, made a special trip to investigate. He discovered a mistake in the factory setting for the controls, corrected it and solved our problem. He offered advice and suggestions for sustaining the chemical balance in the water. He was punctual, polite, friendly and courteous. He invited us to call with ANY questions.
This team is truly proud of the product they sell and the service they provide and go out of their way to ensure an excellent customer experience.”
- Mark Thiesen
“Our experience with Beachcomber, especially Annie was extremely positive. Her service and knowledge was awesome, very professional. Bought a hot tub, outdoor furniture and a fire table and are thrilled with the value and quality. Delivery and set up was great too. Would highly recommend Beachcomber!”
- Joe Pasalic
"We LOVE our beachcomber hot tub!!!! We have had our hot tub for 4 years now and use it as much today as we did the first week we had it. The customer service at the store through the sales team (we had top notch service from Kelly), the delivery team, the water care experts and any staff member we connected with was truly wonderful and the service did not end after the delivery was complete - which is awesome. We find our Beachcomber very easy to care for. At first when we were thinking about getting a hot tub I remember thinking it was going to be a lot of work. After we purchased our tub, Kelly came to our home and showed us how to use it and then I also went to one of the Beachcomber training (care) sessions, which was very fun and we learned a many tips that make it so simple to keep the tub sparkling clean. One of the best things we did with our tub was to install the clear tech UV bulb - it has really helped to keep our water sparkling clean and has also reduced the amount of chemicals we use - makes the care of the tub even easier. We can easily go away for a vacation and when we come back the water is crystal clear. We sold our house recently and the hot tub quickly sold with it. So one of the first things we did was to head over to Beachcomber and purchase a brand new hot tub. We love our Beachcomber and highly recommend it as the best hot tub hands down!! Thank you Beachcomber!!"
- Jenny Pyshniak
"We want to take this opportunity to compliment the Beachcomber staff that provided such excellent customer service throughout our purchasing experience of patio furniture last week. Those individuals are Glen Cannon at the 118 Ave location; shipper at the 118 Ave warehouse (didn’t get his name); Jason and Cassandra at the 99 St location.
Glen, our sales person, was very helpful, knowledgeable, and patient with the many questions we asked. After our initial visit on Monday we were uncertain how the furniture would look in our patio space so Glen put the items on hold to allow us to go home and verify the layout and color scheme. When we came back to finalize the order on Wednesday it was a miserable spring day with blowing, wet snow. We picked up the first load and when we got home we noticed a mangled leveling pad sticking out of the bottom of a box that contained a chair. The levelling pad was different from the ones on the other chairs so we speculated the box may have contained a different type of chair. We emailed a picture of the box with the mangled levelling pad sticking out of it to Glen. He instructed us just to bring it back unopened when we came to pick up the next load and they would swap it out; due to the wet conditions we didn’t want to open the box and risk getting the chair dirty on the return trip.
When we arrived at the warehouse, the shipper opened the box and it turned out to be the proper chair… the mangled leveling pad was just a stray that was stuck in the bottom of the heavy cardboard box. I said I’d just put the box back in my truck, but the shipper insisted I take another unopened box just in case there was some unseen damage. As we were getting ready to leave with the second load we mentioned to Glen that the Azul Slate table top we picked up on the first load was much browner in color than the table top on display in the showroom, which had much more grey in the slate tiles. Noticing that we were not completely happy with the color of the table top, Glen made arrangements for us to view another Azul table top that was on display at the 99 St store. We did that, and it was indeed more grey and a better match for our patio. Jason and Cassandra at the 99 St store switched the table tops for us without hesitation.
Now we are really looking forward to spending time and entertaining on our patio this year, that is, if it ever stops snowing."
- Mike and Val
"We have been customers of Beachcomber Hot Tub and Patio for several years. We always return because of their great service. The staff are friendly, helpful and have great knowledge of their products. We have really enjoyed our hot tub and have returned this summer to buy patio furniture. We have shopped around the city and the selection of patio furniture we found at Beachcomber is by far the widest selection and prices are very competitive. Kelly has served us through the years and always greets us personally when we arrive. Thanks Kelly and Beachcomber!"
- Jill Germain
"We had been to several hot tub stores in Edmonton and stopped by Beachcomber Hot Tubs & Patio's west end location on a whim. That's when we met Kelly and he was great! He let us wander around the store for a few minutes and sit in a tub before he approached us to offer assistance. He introduced himself and from there answered all our questions. He offered us solutions to our concerns and was patient as we worked through what we really wanted in a hot tub. He left us alone to wander the store while we made our final decision and once we had decided on the perfect tub, he walked us through colours, coverings and delivery. At no time was he pushy or too salesman like. We have plans to return to the store to purchase more from him in the near future."
- Christopher Oliver
"My boyfriend and I knew we wanted a hot tub but were completely clueless when we started our shopping for a new Tub. After online product reviews we decided to begin our search at Beachcomber where we met Ryan. Ryan began with telling us about the BeachComber product and competitive edge, after our first visit with him we felt so educated on hot tubs and confident to look no further and stick with Beachcomber. Ryan gave us a great deal on an anniversary tub and fire table! Customer service has greatly exceeded our expectation and would recommend this store to anyone looking for a great quality product and service!"
- Chelsey B
“We have felt welcome into the Beachcomber family since day one! Kelly is amazing at the north west Edmonton location and always knows you and your tub when you come in. We use it everyday and especially love it in the winter. My husband and I have a saying when we get in the tub every time, " best purchase ever"!”
- Renee Harrison
“We started our hot tub shopping at Beachcombers, looked all around Edmonton, and then landed right back at Beachcombers.
The quality of the hot tubs was the #1 selling point. The fact that they are built in Canada and are built with very intelligent design really sold us.
I am usually very uncomfortable with sales people, but our salesperson Glen was so knowledgeable that we couldn't have made the decision without his help. He has given us lots of his own time to teach us about the tub and water care.
I would absolutely recommend to my nearest and dearest friends to go to Beachcombers. They will give you good information and great service.”
- Tricia Bailey
“Just purchased a Hot Tub from Beachcomber. The sales staff are very helpful with any questions you have while purchasing and even after you have the Tub home. The delivery guys were really nice and know what they are doing. The only thing that was wrong was the delivery people forgot my step as it wasn't on the paper work, but the salesman said he would bring it out to me on his own time. If that was the only problem and really not that big of a deal.”
- Jacqueline Mayowski
“Have been dealing with Beachcomber at this location for more than 12 years and they have been excellent. Couldn't ask for better service from the staff, particularly Gary and Marilyn(retired). We have also purchased a great BBQ which has lasted many years of use, and today a super Lounger.
Owned our hot tub since 2002 and couldn't be happier.”
- Ken Threlfell
“I am thrilled to say that Warren & Al at Beachcomber provided the best customer service I've ever experienced.
These are true professionals who operate their business with honesty and integrity - a rare find.
This company stands behind their products and their service like no other - an absolutely wonderful business to deal with. They have made a lifetime customer in me. If you're thinking of investing in a backyard set-up including a BBQ, a hot tub, a fireplace or all of the above and more, do yourself a favor and deal with a company that is a pleasure to buy from and will keep you enjoying your yard, rather than panicking.
You can't do better than Beachcomber for true service, reliability and honest, helpful advice.
- Rob Renaud
“This business is perfect; from the second you walk through the door you feel welcome. The staff is so knowledgeable and helpful. It is a joy to deal with this company! Thanks so much Beachcomber :)”
- Taras Yaremchuk
“I do all my regular business at the south store, which is fantastic, but get all my service through this west end branch. They always get back to me right away, and many times have given me direction over the phone to troubleshoot problems myself or to even fix the item myself, which has saved me hundreds of dollars in service charges! Not many stores and service departments are that caring, honest, and helpful! When they do come, I never feel ripped off or overcharged, and they never leave a mess behind. Love them!”
- Sharon Warner
“Look no further don't bother wasting your time with any of the other dealers beachcombers is where you want to buy a hot tub I've been researching and looking at hot tubs for the last three years and every year that I walked into beachcombers is where I felt comfortable and blown away of the quality of their tubs I was always sold on their tubs every time these hot tubs are built to be in our cold climate and Snowy weather they were built to last in Canada Plus the other guys don't offer what beachcombers does for simplicity and years of service also every year one of the other dealers either have closed down or gone out of business but beachcombers of been around For ever I walked into the 118ave location ended up buying our hot tub of our dreams from Mike he's very knowledgable and doesn't pressure you and every question that I asked from him he always had the right answer or made sure he got it which made me feel confident . Delivery was The best I've ever seen for such a big item I don't even get my mail delivered as peoper I had one little glitch when we tried to start the hot tub for the first time the electrician that I was referred to by beachcombers was excellent troubleshot it as much as he could and within the half hour after leaving the service department came out and fix the problem The following day Mike came out and gave me a full tutorial up-and-down about the hot tub and how it works with the chemicals to use and Time was never an issue he would be there as long as I needed And as many times as I needed he also asked me if everything was OK and his manager wanted to make sure that I was happy after the little fix up. Well I don't want to sound like a broken record but I'm 100% satisfied with beachcombers and at this location thanks Mike for everything thanks to his manager looking forward to years and years enjoy my hot tub with the beachcomber service!!!!!”
- The Don D.M.G.
“First class service and sales. We dealt with Corey and everything went smooth. Lots of selection in hot tubs and outdoor furniture sets.”
- Mike Kinsella
“We have now made three purchases from Beachcombers and could not be more happy. Annie (who we deal with ) is very knowledgeable about the products and seems to find exactly what we are looking for. Our time and money are too valuable to spend on low quality products. Quality at Beachcombers is well worth every penny.”
- Janet Sasseville'
“Ofcourse we've wanted a hottub for
a long now " The Dream" right.
1 yr ago I was diagnosed with osteoarthritis in both hips @ 46 yrs
now waiting for both to be replaced,the chronic pain is so bad,
we heard how hydrotherapy could help with my pain so I did some online research and now needed to go window shopping, we walk into beachcombers and was greeted by Kelly immediately he asked a few question and we started looking, the first 5 we looked at I couldn't even step into it because of my hips, not once did we think about that being a issue but it was, Kelly Found us the perfect hottub to get in and out of even set up a safety handle to show how safe I can get in and out, made me try it all out,it was perfect .
Well that day we bought our first hottub at the first store great service really took care of my needs, alse set me up with Mike from Frontline Contracting to install the 220 that was excellent service and great price, aswell nice clean work, hottub arrived a few days early all set up looks great feels great
Thanks for everything
Blaine and Karen”
- Karen Nome
“I love my 520 hot tub, great place to deal with folks, sales advisors are always ready to assist. Has been a great dealing with this store. Highly recommended.”
- Ken Renaud
“We had been to several hot tub stores in Edmonton and stopped by Beachcomber Hot Tubs & Patio's west end location on a whim. Thats when we met Kelly and he was great! He let us wander around the store for a few minutes and sit in a tub before he approached us to offer assistance. He introduced himself and from there answered all our questions. He offered us solutions to our concerns and was patient as we worked through what we really wanted in a hot tub. He left us alone to wander the store while we made our final decision and once we had decided on the perfect tub, he walked us through colours, coverings and delivery. At no time was he pushy or too salesman like. We have plans to return to the store to purchase more from him in the near future.”
- Christopher Oliver
“I love my beachcomber hot tub. Ive had it for 5 years now with no issues. The staff at the west end store are always amazing and readily available anytime ive had any questions.”
- Mike Smith
“Great customer service ! They even came to my house and help me set up my fire pit and hot tub. Highly recommend to any customer”
- Halle Berry
“I was running late due to construction and going to miss closing time. I called ahead and let them know the situation. They waited for me as I was coming 45mins and it would have been a wasted trip. Great customer service”